:root{--bg:#f0efec;--bg2:#e8e6e1;--surface:#fff;--surface2:#fafaf8;--border:#e2dfd9;--border2:#c8c5bc;--text:#18170f;--text2:#5a5750;--text3:#9b9890;--text-primary:var(--text);--text-secondary:var(--text2);--primary:var(--accent);--accent:#5b3cf5;--a2:#7c62f7;--abg:#f0edff;--aborder:#c4b8fa;--atext:#3d24c4;--green:#16a34a;--gbg:#f0fdf4;--gborder:#86efac;--gtext:#15803d;--amber:#d97706;--ambg:#fffbeb;--amborder:#fcd34d;--amtext:#92400e;--red:#dc2626;--rbg:#fff1f1;--rborder:#fca5a5;--rtext:#991b1b;--blue:#2563eb;--bbg:#eff6ff;--bborder:#93c5fd;--btext:#1e40af;--r:10px;--r2:16px;--r3:24px;--radius-sm:10px;--radius-md:14px;--radius-lg:16px;--radius-pill:999px;--sh:0 1px 3px #0000000f, 0 1px 2px #0000000a;--sh2:0 4px 16px #00000014, 0 2px 4px #0000000a;--sh3:0 12px 40px #00000021, 0 4px 12px #0000000f;--shadow-soft:0 1px 2px #0f172a0a, 0 6px 18px #0f172a0a;--shadow-subtle:0 4px 10px 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(width<=1023px){.analytics-preview-grid,.dashboard-grid-2{gap:var(--gap-tablet);grid-template-columns:1fr}}.card-panel{flex-direction:column;justify-content:flex-start;display:flex}.stat-card{flex-direction:column;justify-content:space-between;min-height:160px;display:flex}.table-wrap{-webkit-overflow-scrolling:touch;overflow:auto}.tickets-table{min-width:720px}.content-with-sidebar{box-sizing:border-box}.stat-card .icon,.quick-action-icon{border-radius:12px;flex-shrink:0;place-items:center;width:56px;height:56px;display:grid}.dashboard-hero h1{font-size:var(--hero-title-clamp)}.stat-card .stat-val{font-size:var(--card-number-clamp)}.stat-card .stat-lbl{font-size:var(--card-title-clamp)}.navbar{-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px);z-index:40;border-bottom:1px solid var(--border);background:linear-gradient(#0000004d,#0000);justify-content:space-between;align-items:center;width:100%;height:52px;padding:0 16px;display:flex;position:sticky;top:0}.brand{align-items:center;gap:10px;font-size:1.08rem;font-weight:700;display:flex}.brand .logo{background:0 0;border-radius:8px;justify-content:center;align-items:center;width:38px;height:38px;display:flex}.tabs{gap:6px;display:flex}.navbar .tabs .tab{color:var(--text2,#475569);cursor:pointer;background:0 0;border:1px solid #0000;border-radius:999px;padding:7px 14px;font-size:.85rem;font-weight:600;transition:background .16s,color .16s,box-shadow .16s}.navbar .tabs .tab:hover{color:#1d4ed8;background:#2563eb14}.navbar .tabs .tab.active{color:#fff;background:#2563eb;box-shadow:0 6px 16px #2563eb47}.avatar{align-items:center;gap:10px;display:flex}.profile-section{cursor:pointer;position:relative}.chip{color:#fff;background:#2563eb;border-radius:50%;justify-content:center;align-items:center;width:36px;height:36px;font-size:.9rem;font-weight:700;display:flex;overflow:hidden}.client-notification-wrapper{--notification-bell-size:2.4rem;align-items:center;display:flex;position:relative}@media (width<=640px){.client-notification-wrapper{--notification-bell-size:2.1rem}.navbar{background:0 0;padding:10px 12px;position:relative;top:auto}.tabs{display:none}.avatar .tab{display:inline-flex}}.nav-avatar-image{object-fit:cover;border-radius:50%;width:100%;height:100%}.profile-section:hover .chip{transform:scale(1.05);box-shadow:0 0 0 3px #8b5cf633}.avatar .logout-btn{display:inline-flex}.profile-card-container{z-index:1001;animation:.2s slideDown;position:absolute;top:calc(100% + 8px);right:0}@keyframes slideDown{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.profile-card{background:#fff;border:1px solid #e5e7eb;border-radius:20px;width:300px;padding:24px;box-shadow:0 8px 24px #0f172a14}.profile-card-header{justify-content:center;margin-bottom:12px;display:flex}.profile-avatar{background:#2563eb;border-radius:50%;justify-content:center;align-items:center;width:80px;height:80px;display:flex;overflow:hidden}.profile-avatar img{object-fit:cover;width:100%;height:100%}.avatar-initials{color:#fff;font-size:28px;font-weight:600}.profile-card-content{text-align:center}.profile-name{color:#1f2937;margin:8px 0;font-size:16px;font-weight:600}.profile-field{justify-content:space-between;margin-bottom:8px;font-size:13px;display:flex}.profile-label{color:#6b7280;margin-right:8px;font-weight:500}.profile-value{color:#1f2937;word-break:break-word}.modal-shell-overlay{z-index:9999;background:#00000080;justify-content:center;align-items:center;width:100vw;height:100vh;padding:24px;display:flex;position:fixed;inset:0}.modal-shell{background:#fff;border-radius:20px;flex-direction:column;width:min(90vw,500px);max-height:min(90vh,780px);display:flex;overflow:hidden;box-shadow:0 24px 80px #0f172a2e}.modal:focus{outline:none}.m-bar{background:linear-gradient(90deg,#7c3aed,#8b5cf6);height:6px}.m-head{justify-content:space-between;align-items:flex-start;gap:16px;padding:20px 20px 16px;display:flex}.m-head div h3{color:#111827;margin:0;font-size:1.1rem}.m-head div small{color:#6b7280;margin-top:6px;font-size:.95rem;display:block}.close-btn{color:#6b7280;cursor:pointer;background:0 0;border:none;border-radius:12px;padding:8px;transition:background-color .2s,color .2s}.close-btn:hover{color:#111827;background:#0f172a0f}.m-body{color:#334155;padding:0 20px 20px;font-size:.95rem;line-height:1.6;overflow:auto}.m-foot{background:#f9fafb;border-top:1px solid #e5e7eb;justify-content:flex-end;gap:12px;padding:16px 20px 20px;display:flex}@media (width<=640px){.overlay{padding:12px}.modal{max-height:100vh}.m-head,.m-body,.m-foot{padding-left:16px;padding-right:16px}}.notification-badge{pointer-events:none;color:#fff;letter-spacing:.01em;z-index:10;border:1px solid #fff;border-radius:999px;justify-content:center;align-items:center;min-width:.95rem;height:.95rem;padding:0 .16rem;font-size:.62rem;font-weight:700;line-height:1;transition:transform .18s,background .18s;display:inline-flex;position:absolute;top:0;right:0;transform:translate(18%,-18%);background:#ef4444!important}@media (width<=640px){.notification-badge{min-width:.9rem;height:.9rem;font-size:.58rem;transform:translate(12%,-12%)}}:root{--notification-bell-size:2.35rem;--notification-bell-bg:#fff;--notification-bell-bg-hover:#f8fafc;--notification-bell-icon-color:#475569;--notification-bell-icon-color-hover:#2563eb;--notification-bell-icon-animation:rotate(-8deg);--notification-bell-shadow:none}.notification-bell-container{justify-content:center;align-items:center;display:inline-flex;position:relative}.notification-bell-button{width:var(--notification-bell-size);height:var(--notification-bell-size);background:var(--notification-bell-bg);color:var(--notification-bell-icon-color);box-shadow:var(--notification-bell-shadow);cursor:pointer;border:1px solid #e2e8f0;border-radius:999px;justify-content:center;align-items:center;padding:0;transition:transform .18s,box-shadow .18s,background-color .18s,color .18s;display:inline-flex;position:relative}.notification-bell-button:hover,.notification-bell-button:focus-visible{background:var(--notification-bell-bg-hover);color:var(--notification-bell-icon-color-hover);outline:none;transform:translateY(-1px);box-shadow:0 4px 12px #0f172a0f}.notification-bell-icon{font-size:1.15rem;transition:transform .18s,color .18s}.notification-bell-button:hover .notification-bell-icon,.notification-bell-button:focus-visible .notification-bell-icon{transform:rotate(-8deg)scale(1.04)}@media (width<=640px){:root{--notification-bell-size:2.16rem}.notification-bell-button{box-shadow:0 6px 16px #0f172a14}}@media (prefers-reduced-motion:reduce){.notification-bell-button,.notification-bell-icon{transition:none}}.notification-item-placeholder{background:#fff;border:1px solid #94a3b83d;border-radius:16px;flex-direction:column;gap:.4rem;width:100%;padding:1rem;display:flex;box-shadow:0 10px 24px #0f172a0a}.notification-item-placeholder--interactive{cursor:pointer;transition:transform .18s,box-shadow .18s,background-color .18s}.notification-item-placeholder--interactive:hover,.notification-item-placeholder--interactive:focus-visible{background:#f8fafc;outline:none;transform:translateY(-2px);box-shadow:0 14px 28px #0f172a14}.notification-item-placeholder__message{color:#475569;margin:0;font-size:.92rem;line-height:1.55}.notification-item-placeholder__action{color:#fff;cursor:pointer;background:#2563eb;border:none;border-radius:10px;align-self:flex-start;margin-top:.4rem;padding:.5rem .8rem;font-weight:600}.notification-item-placeholder__action:hover{background:#1d4ed8}.notification-item-placeholder__action--disabled{color:#6b7280;cursor:not-allowed;background:#e5e7eb;border:none}.notification-item-placeholder__time{color:#6b7280;margin:0;font-size:.75rem}.empty-state-shell{text-align:center;background:#fff;border:1px dashed #d8e2f0;border-radius:16px;flex-direction:column;justify-content:center;align-items:center;gap:16px;min-height:220px;padding:48px 24px;animation:.2s empty-state-fade-in;display:flex}.empty-state-shell__icon-wrap{color:#94a3b8;background:#f8fafc;border:1px solid #e2e8f0;border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;display:flex}.empty-state-shell__icon-wrap svg{stroke:currentColor;width:56px;height:56px}.empty-state-shell__content{flex-direction:column;align-items:center;gap:8px;display:flex}.empty-state-shell__title{color:#1e293b;margin:0;font-size:22px;font-weight:700;line-height:1.2}.empty-state-shell__description{color:#64748b;text-align:center;max-width:480px;margin:0;font-size:15px;line-height:1.6}.empty-state-shell__action{margin-top:4px}@keyframes empty-state-fade-in{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}@media (width<=640px){.empty-state-shell{min-height:180px;padding:36px 18px}.empty-state-shell__title{font-size:18px}.empty-state-shell__description{font-size:14px}}:root{--notification-dropdown-width:min(24rem, calc(100vw - 2rem));--notification-dropdown-bg:var(--surface,#fff);--notification-dropdown-border:#94a3b83d;--notification-dropdown-shadow:0 18px 40px #0f172a29;--notification-dropdown-radius:1rem;--notification-dropdown-text:var(--text-primary,#111827);--notification-dropdown-muted:var(--text-secondary,#6b7280);--notification-dropdown-accent:var(--primary,#2563eb)}.notification-dropdown{width:var(--notification-dropdown-width);border:1px solid var(--notification-dropdown-border);border-radius:var(--notification-dropdown-radius);background:var(--notification-dropdown-bg);max-height:min(28rem,75vh);box-shadow:var(--notification-dropdown-shadow);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);z-index:50;flex-direction:column;animation:.18s ease-out notification-dropdown-fade-in;display:flex;position:absolute;top:calc(100% + .75rem);right:0;overflow:hidden}.notification-dropdown__header{border-bottom:1px solid #94a3b829;justify-content:space-between;align-items:center;padding:1rem 1rem .75rem;display:flex}.notification-dropdown__title{color:var(--notification-dropdown-text);margin:0;font-size:1rem;font-weight:700}.notification-dropdown__close{width:2rem;height:2rem;color:var(--notification-dropdown-muted);cursor:pointer;background:0 0;border:0;border-radius:999px;justify-content:center;align-items:center;transition:background-color .18s,color .18s,transform .18s;display:inline-flex}.notification-dropdown__close:hover,.notification-dropdown__close:focus-visible{color:var(--notification-dropdown-text);background:#94a3b824;outline:none;transform:scale(1.04)}.notification-dropdown__body{flex:1;padding:.5rem .75rem .75rem;overflow-y:auto}.notification-dropdown__list{flex-direction:column;gap:.5rem;margin:0;padding:0;list-style:none;display:flex}.notification-dropdown__item{width:100%}.notification-dropdown__state{min-height:10rem;color:var(--notification-dropdown-muted);justify-content:center;align-items:center;display:flex}.notification-dropdown__footer{border-top:1px solid #94a3b829;padding:.75rem 1rem 1rem}.notification-dropdown__view-all{background:linear-gradient(135deg, var(--notification-dropdown-accent), #3b82f6);color:#fff;cursor:pointer;border:0;border-radius:.75rem;width:100%;padding:.8rem 1rem;font-weight:600;transition:transform .18s,box-shadow .18s;box-shadow:0 10px 24px #2563eb2e}.notification-dropdown__view-all:hover,.notification-dropdown__view-all:focus-visible{outline:none;transform:translateY(-1px);box-shadow:0 14px 28px #2563eb3d}.notification-item-placeholder{background:#ffffffb8;border:1px solid #94a3b829;border-radius:.8rem;flex-direction:column;gap:.25rem;padding:.8rem .9rem;display:flex}.notification-item-placeholder__title{color:var(--notification-dropdown-text);margin:0;font-size:.95rem;font-weight:600}.notification-item-placeholder__message{color:var(--notification-dropdown-muted);margin:0;font-size:.85rem}.notification-item-placeholder__action{color:var(--notification-dropdown-accent);cursor:pointer;background:0 0;border:0;align-self:flex-start;margin-top:.3rem;padding:0;font-size:.8rem;font-weight:600}@keyframes notification-dropdown-fade-in{0%{opacity:0;transform:translateY(-6px)scale(.98)}to{opacity:1;transform:translateY(0)scale(1)}}@media (width<=640px){.notification-dropdown{width:min(100vw - 1rem,22rem);right:-.25rem}.notification-dropdown__header,.notification-dropdown__body,.notification-dropdown__footer{padding-left:.85rem;padding-right:.85rem}}:root{--footer-bg:#fff;--footer-border:#e5e7eb;--footer-text:#64748b}.app-footer{border-top:1px solid var(--footer-border);background:var(--footer-bg);min-height:36px;padding:0 16px;position:relative;left:0;right:0}.app-footer__content{text-align:center;max-width:1400px;min-height:36px;color:var(--footer-text);flex-wrap:wrap;justify-content:center;align-items:center;gap:8px;margin:0 auto;display:flex}.app-footer__title{color:#334155;font-size:10.5px;font-weight:600}.app-footer__meta{color:var(--footer-text);font-size:10.5px}@media (width<=480px){.app-footer{min-height:44px;padding:6px 8px}.app-footer__content{justify-content:center;gap:6px;padding:0 8px}.app-footer__title,.app-footer__meta{font-size:12px}}.employee-layout{background:#f8fafc;flex-direction:column;min-height:100vh;display:flex;overflow:visible}.employee-navbar{z-index:300;background:#fff;border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;width:100%;height:60px;padding:0 20px;display:flex;position:sticky;top:0;box-shadow:0 1px 2px #0f172a0a}.employee-navbar-brand{color:#0f172a;letter-spacing:.01em;align-items:center;gap:8px;font-size:14px;font-weight:700;display:flex}.employee-navbar-brand .logo{object-fit:contain;width:36px;height:36px}.employee-navbar-user{align-items:center;gap:16px;display:flex}.notif-wrapper:after{content:"";width:320px;height:12px;position:absolute;top:100%;right:0}.notif-wrapper{align-items:center;display:flex;position:relative}.employee-layout-container{flex:1;display:flex;overflow:hidden}.sidebar-nav{background:#fff;flex:1;padding:1rem 0;overflow-y:auto}.employee-chip-wrapper{margin-bottom:1rem;position:relative}.employee-chip{cursor:pointer;width:100%;color:inherit;background:#000000d7;border:1px solid #000;border-radius:8px;align-items:center;gap:8px;padding:.75rem;transition:all .2s;display:flex}.employee-chip:hover{background:#ffffff1f;border-color:#fff3}.nav-link{color:#ffffff73;cursor:pointer;text-align:left;background:0 0;border:none;border-radius:0;align-items:center;gap:9px;width:100%;padding:9px 1.25rem;font-family:Inter,sans-serif;font-size:13px;font-weight:500;text-decoration:none;transition:all .15s;display:flex}.nav-link:hover{color:#fffc;background:#ffffff0d}.nav-link.active{color:#fff;border-left:3px solid var(--accent);background:#5b3cf54d}.employee-layout-content{margin-left:var(--sidebar-expanded);flex:1;min-height:0;padding:20px;overflow-y:auto}.employee-layout.employee-layout--collapsed .employee-layout-content{margin-left:var(--sidebar-collapsed)}@media (width<=768px){.employee-layout-content{margin-left:0;padding:16px}.employee-navbar{padding:0 16px}}.admin-navbar{z-index:300;background:#fff;border-bottom:1px solid #e2dfd9;justify-content:space-between;align-items:center;width:100%;height:60px;padding:0 1.75rem;display:flex;position:sticky;top:0;box-shadow:0 1px 3px #0000000f,0 1px 2px #0000000a}.admin-navbar-brand{color:#18170f;align-items:center;gap:10px;font-size:15px;font-weight:600;display:flex}.admin-navbar-brand .logo{object-fit:contain;width:32px;height:32px}.admin-navbar-user{align-items:center;gap:12px;display:flex}.user-name{color:#5a5750;font-size:13px}.logout-btn:hover{color:#fff;background:#dc2626;border-color:#dc2626}.sidebar{width:var(--sidebar);z-index:200;background:#111827;flex-direction:column;min-height:calc(100vh - 60px);transition:transform .25s;display:flex;position:fixed;top:60px;left:0;overflow:hidden}.sb-mark{background:linear-gradient(135deg, var(--accent), var(--a2));border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;display:flex}.sb-mark svg{fill:#fff;width:18px;height:18px}.sb-name{color:#fff;letter-spacing:-.02em;font-size:15px;font-weight:700}.sb-tag{background:linear-gradient(135deg, var(--accent), var(--a2));color:#fff;letter-spacing:.05em;text-transform:uppercase;border-radius:20px;margin-top:1px;padding:2px 7px;font-size:9px;font-weight:700;display:block}.sb-nav{flex:1;padding:1rem 0;overflow:hidden}.sb-section{color:#ffffff40;letter-spacing:.08em;text-transform:uppercase;padding:.5rem 1.25rem .3rem;font-size:9.5px;font-weight:700}.sb-item{color:#ffffff73;cursor:pointer;text-align:left;background:0 0;border:none;border-radius:0;align-items:center;gap:9px;width:100%;padding:9px 1.25rem;font-family:Inter,sans-serif;font-size:13px;font-weight:500;transition:all .15s;display:flex}.sb-item svg{fill:currentColor;flex-shrink:0;width:16px;height:16px}.sb-item:hover{color:#fffc;background:#ffffff0d}.sb-item.active{color:#fff;border-left:3px solid var(--accent);background:#5b3cf54d}.sb-item.active svg{color:var(--a2)}.sb-badge{background:var(--accent);color:#fff;border-radius:20px;margin-left:auto;padding:1px 7px;font-size:10px;font-weight:700}.sb-create-btn{color:#fff;cursor:pointer;background:#5b4df6;border:none;border-radius:12px;width:90%;height:48px;margin:20px auto;font-weight:600}.sb-footer{border-top:1px solid #ffffff12;padding:1rem 1.25rem}.admin-chip-wrapper{margin-bottom:1rem;position:relative}.admin-chip{cursor:pointer;width:100%;color:inherit;background:#ffffff14;border:1px solid #ffffff1a;border-radius:8px;align-items:center;gap:8px;padding:.75rem;transition:all .2s;display:flex}.admin-chip:hover{background:#ffffff1f;border-color:#fff3}.admin-av{background:linear-gradient(135deg, var(--accent), var(--a2));color:#fff;background-position:50%;background-size:cover;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-size:14px;font-weight:700;display:flex}.admin-info{flex:1;min-width:0}.admin-info .an{color:#fff;white-space:nowrap;text-overflow:ellipsis;font-size:12px;font-weight:600;overflow:hidden}.admin-info .ar{color:#fff6;font-size:10px}.profile-card-hover{z-index:500;opacity:0;visibility:hidden;pointer-events:none;background:#fff;border-radius:12px;width:280px;margin-bottom:.75rem;padding:1.25rem;transition:all .2s;position:absolute;bottom:100%;left:50%;transform:translate(-50%)translateY(10px);box-shadow:0 10px 40px #0003}.profile-card-hover.visible{opacity:1;visibility:visible;pointer-events:auto;transform:translate(-50%)translateY(0)}.pch-header{border-bottom:1px solid #e0e0e0;align-items:flex-start;gap:1rem;margin-bottom:1rem;padding-bottom:1rem;display:flex}.pch-avatar{background:linear-gradient(135deg, var(--accent), var(--a2));color:#fff;background-position:50%;background-size:cover;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:50px;height:50px;font-size:16px;font-weight:700;display:flex}.pch-info{flex:1}.pch-name{color:#18170f;word-wrap:break-word;overflow-wrap:break-word;margin-bottom:.25rem;font-size:14px;font-weight:700;line-height:1.3}.pch-role{color:#5a5750;font-size:12px}.pch-details{flex-direction:column;gap:.75rem;margin-bottom:1rem;display:flex}.pch-detail{color:#5a5750;word-wrap:break-word;overflow-wrap:break-word;align-items:flex-start;gap:.75rem;font-size:12px;display:flex}.pch-detail svg{fill:#5a5750;width:16px;height:16px}.pch-action{background:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:8px;width:100%;padding:.75rem;font-size:12px;font-weight:600;transition:all .2s}.pch-action:hover{background:var(--accent-dark,#4a2db8);box-shadow:0 4px 12px 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#e5e7eb;border-radius:18px;justify-content:space-between;align-items:center;padding:28px;display:flex}.contact-btn{color:#fff;cursor:pointer;background:#2563eb;border:none;border-radius:12px;padding:14px 24px;font-weight:600}.footer-text{text-align:center;color:#94a3b8;margin-top:30px;font-size:14px}@media (width<=1100px){.hero-card,.profile-grid,.summary-grid{grid-template-columns:1fr}.account-grid{grid-template-columns:1fr 1fr}}@media (width<=768px){.profile-page{padding:16px}.account-grid{grid-template-columns:1fr}.hero-user{flex-direction:column;align-items:flex-start}.history-ticket{flex-direction:column;align-items:flex-start;gap:12px}}