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0;border:none;border-radius:12px;padding:8px;transition:background-color .2s,color .2s}.close-btn:hover{color:#111827;background:#0f172a0f}.m-body{color:#334155;padding:0 20px 20px;font-size:.95rem;line-height:1.6;overflow:auto}.m-foot{background:#f9fafb;border-top:1px solid #e5e7eb;justify-content:flex-end;gap:12px;padding:16px 20px 20px;display:flex}@media (width<=640px){.overlay{padding:12px}.modal{max-height:100vh}.m-head,.m-body,.m-foot{padding-left:16px;padding-right:16px}}.notification-badge{pointer-events:none;color:#fff;letter-spacing:.01em;z-index:10;border:1px solid #fff;border-radius:999px;justify-content:center;align-items:center;min-width:.95rem;height:.95rem;padding:0 .16rem;font-size:.62rem;font-weight:700;line-height:1;transition:transform .18s,background .18s;display:inline-flex;position:absolute;top:0;right:0;transform:translate(18%,-18%);background:#ef4444!important}@media (width<=640px){.notification-badge{min-width:.9rem;height:.9rem;font-size:.58rem;transform:translate(12%,-12%)}}:root{--notification-bell-size:2.35rem;--notification-bell-bg:#fff;--notification-bell-bg-hover:#f8fafc;--notification-bell-icon-color:#475569;--notification-bell-icon-color-hover:#2563eb;--notification-bell-icon-animation:rotate(-8deg);--notification-bell-shadow:none}.notification-bell-container{justify-content:center;align-items:center;display:inline-flex;position:relative}.notification-bell-button{width:var(--notification-bell-size);height:var(--notification-bell-size);background:var(--notification-bell-bg);color:var(--notification-bell-icon-color);box-shadow:var(--notification-bell-shadow);cursor:pointer;border:1px solid #e2e8f0;border-radius:999px;justify-content:center;align-items:center;padding:0;transition:transform .18s,box-shadow .18s,background-color .18s,color .18s;display:inline-flex;position:relative}.notification-bell-button:hover,.notification-bell-button:focus-visible{background:var(--notification-bell-bg-hover);color:var(--notification-bell-icon-color-hover);outline:none;transform:translateY(-1px);box-shadow:0 4px 12px #0f172a0f}.notification-bell-icon{font-size:1.15rem;transition:transform .18s,color .18s}.notification-bell-button:hover .notification-bell-icon,.notification-bell-button:focus-visible .notification-bell-icon{transform:rotate(-8deg)scale(1.04)}@media (width<=640px){:root{--notification-bell-size:2.16rem}.notification-bell-button{box-shadow:0 6px 16px #0f172a14}}@media (prefers-reduced-motion:reduce){.notification-bell-button,.notification-bell-icon{transition:none}}.notification-item-placeholder{background:#fff;border:1px solid #94a3b83d;border-radius:16px;flex-direction:column;gap:.4rem;width:100%;padding:1rem;display:flex;box-shadow:0 10px 24px #0f172a0a}.notification-item-placeholder--interactive{cursor:pointer;transition:transform .18s,box-shadow .18s,background-color .18s}.notification-item-placeholder--interactive:hover,.notification-item-placeholder--interactive:focus-visible{background:#f8fafc;outline:none;transform:translateY(-2px);box-shadow:0 14px 28px #0f172a14}.notification-item-placeholder__message{color:#475569;margin:0;font-size:.92rem;line-height:1.55}.notification-item-placeholder__action{color:#fff;cursor:pointer;background:#2563eb;border:none;border-radius:10px;align-self:flex-start;margin-top:.4rem;padding:.5rem .8rem;font-weight:600}.notification-item-placeholder__action:hover{background:#1d4ed8}.notification-item-placeholder__action--disabled{color:#6b7280;cursor:not-allowed;background:#e5e7eb;border:none}.notification-item-placeholder__time{color:#6b7280;margin:0;font-size:.75rem}.empty-state-shell{text-align:center;background:#fff;border:1px dashed #d8e2f0;border-radius:16px;flex-direction:column;justify-content:center;align-items:center;gap:16px;min-height:220px;padding:48px 24px;animation:.2s empty-state-fade-in;display:flex}.empty-state-shell__icon-wrap{color:#94a3b8;background:#f8fafc;border:1px solid #e2e8f0;border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;display:flex}.empty-state-shell__icon-wrap svg{stroke:currentColor;width:56px;height:56px}.empty-state-shell__content{flex-direction:column;align-items:center;gap:8px;display:flex}.empty-state-shell__title{color:#1e293b;margin:0;font-size:22px;font-weight:700;line-height:1.2}.empty-state-shell__description{color:#64748b;text-align:center;max-width:480px;margin:0;font-size:15px;line-height:1.6}.empty-state-shell__action{margin-top:4px}@keyframes empty-state-fade-in{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}@media (width<=640px){.empty-state-shell{min-height:180px;padding:36px 18px}.empty-state-shell__title{font-size:18px}.empty-state-shell__description{font-size:14px}}:root{--notification-dropdown-width:min(24rem, calc(100vw - 2rem));--notification-dropdown-bg:var(--surface,#fff);--notification-dropdown-border:#94a3b83d;--notification-dropdown-shadow:0 18px 40px #0f172a29;--notification-dropdown-radius:1rem;--notification-dropdown-text:var(--text-primary,#111827);--notification-dropdown-muted:var(--text-secondary,#6b7280);--notification-dropdown-accent:var(--primary,#2563eb)}.notification-dropdown{width:var(--notification-dropdown-width);border:1px solid var(--notification-dropdown-border);border-radius:var(--notification-dropdown-radius);background:var(--notification-dropdown-bg);max-height:min(28rem,75vh);box-shadow:var(--notification-dropdown-shadow);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);z-index:50;flex-direction:column;animation:.18s ease-out notification-dropdown-fade-in;display:flex;position:absolute;top:calc(100% + .75rem);right:0;overflow:hidden}.notification-dropdown__header{border-bottom:1px solid #94a3b829;justify-content:space-between;align-items:center;padding:1rem 1rem .75rem;display:flex}.notification-dropdown__title{color:var(--notification-dropdown-text);margin:0;font-size:1rem;font-weight:700}.notification-dropdown__close{width:2rem;height:2rem;color:var(--notification-dropdown-muted);cursor:pointer;background:0 0;border:0;border-radius:999px;justify-content:center;align-items:center;transition:background-color .18s,color .18s,transform .18s;display:inline-flex}.notification-dropdown__close:hover,.notification-dropdown__close:focus-visible{color:var(--notification-dropdown-text);background:#94a3b824;outline:none;transform:scale(1.04)}.notification-dropdown__body{flex:1;padding:.5rem .75rem .75rem;overflow-y:auto}.notification-dropdown__list{flex-direction:column;gap:.5rem;margin:0;padding:0;list-style:none;display:flex}.notification-dropdown__item{width:100%}.notification-dropdown__state{min-height:10rem;color:var(--notification-dropdown-muted);justify-content:center;align-items:center;display:flex}.notification-dropdown__footer{border-top:1px solid #94a3b829;padding:.75rem 1rem 1rem}.notification-dropdown__view-all{background:linear-gradient(135deg, var(--notification-dropdown-accent), #3b82f6);color:#fff;cursor:pointer;border:0;border-radius:.75rem;width:100%;padding:.8rem 1rem;font-weight:600;transition:transform .18s,box-shadow .18s;box-shadow:0 10px 24px #2563eb2e}.notification-dropdown__view-all:hover,.notification-dropdown__view-all:focus-visible{outline:none;transform:translateY(-1px);box-shadow:0 14px 28px #2563eb3d}.notification-item-placeholder{background:#ffffffb8;border:1px solid #94a3b829;border-radius:.8rem;flex-direction:column;gap:.25rem;padding:.8rem .9rem;display:flex}.notification-item-placeholder__title{color:var(--notification-dropdown-text);margin:0;font-size:.95rem;font-weight:600}.notification-item-placeholder__message{color:var(--notification-dropdown-muted);margin:0;font-size:.85rem}.notification-item-placeholder__action{color:var(--notification-dropdown-accent);cursor:pointer;background:0 0;border:0;align-self:flex-start;margin-top:.3rem;padding:0;font-size:.8rem;font-weight:600}@keyframes notification-dropdown-fade-in{0%{opacity:0;transform:translateY(-6px)scale(.98)}to{opacity:1;transform:translateY(0)scale(1)}}@media (width<=640px){.notification-dropdown{width:min(100vw - 1rem,22rem);right:-.25rem}.notification-dropdown__header,.notification-dropdown__body,.notification-dropdown__footer{padding-left:.85rem;padding-right:.85rem}}:root{--footer-bg:#fff;--footer-border:#e5e7eb;--footer-text:#64748b;--footer-sep:#cbd5e1}.app-footer{border-top:1px solid var(--footer-border);background:var(--footer-bg);min-height:36px;padding:0 16px;position:relative;left:0;right:0}.admin-layout .app-footer,.employee-layout .app-footer{padding-left:calc(var(--sidebar-expanded) + 16px)}.admin-layout.admin-layout--collapsed .app-footer,.employee-layout.employee-layout--collapsed .app-footer{padding-left:calc(var(--sidebar-collapsed) + 16px)}.app-footer__content{max-width:1400px;min-height:36px;color:var(--footer-text);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:4px 24px;margin:0 auto;display:flex}.app-footer__owner,.app-footer__meta{color:var(--footer-text);flex-wrap:wrap;align-items:center;gap:6px;margin:0;font-size:10.5px;line-height:1.6;display:flex}.app-footer__sep{color:var(--footer-sep);-webkit-user-select:none;user-select:none}@media (width<=640px){.admin-layout .app-footer,.employee-layout .app-footer{padding-left:16px}.app-footer__content{text-align:center;justify-content:center}.app-footer__owner,.app-footer__meta{justify-content:center}}@media (width<=480px){.app-footer{min-height:44px;padding:6px 8px}.app-footer__content{gap:4px 8px;padding:0 8px}.app-footer__owner,.app-footer__meta{font-size:12px}}.employee-layout{background:#f8fafc;flex-direction:column;min-height:100vh;display:flex;overflow:visible}.employee-navbar{z-index:300;background:#fff;border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;width:100%;height:60px;padding:0 20px;display:flex;position:sticky;top:0;box-shadow:0 1px 2px #0f172a0a}.employee-navbar-brand{color:#0f172a;letter-spacing:.01em;align-items:center;gap:8px;font-size:14px;font-weight:700;display:flex}.employee-navbar-brand .logo{object-fit:contain;width:36px;height:36px}.employee-navbar-user{align-items:center;gap:16px;display:flex}.notif-wrapper:after{content:"";width:320px;height:12px;position:absolute;top:100%;right:0}.notif-wrapper{align-items:center;display:flex;position:relative}.employee-layout-container{flex:1;display:flex;overflow:hidden}.sidebar-nav{background:#fff;flex:1;padding:1rem 0;overflow-y:auto}.employee-chip-wrapper{margin-bottom:1rem;position:relative}.employee-chip{cursor:pointer;width:100%;color:inherit;background:#000000d7;border:1px solid #000;border-radius:8px;align-items:center;gap:8px;padding:.75rem;transition:all .2s;display:flex}.employee-chip:hover{background:#ffffff1f;border-color:#fff3}.nav-link{color:#ffffff73;cursor:pointer;text-align:left;background:0 0;border:none;border-radius:0;align-items:center;gap:9px;width:100%;padding:9px 1.25rem;font-family:Inter,sans-serif;font-size:13px;font-weight:500;text-decoration:none;transition:all .15s;display:flex}.nav-link:hover{color:#fffc;background:#ffffff0d}.nav-link.active{color:#fff;border-left:3px solid var(--accent);background:#5b3cf54d}.employee-layout-content{margin-left:var(--sidebar-expanded);flex:1;min-height:0;padding:20px;overflow-y:auto}.employee-layout.employee-layout--collapsed .employee-layout-content{margin-left:var(--sidebar-collapsed)}@media (width<=768px){.employee-layout-content{margin-left:0;padding:16px}.employee-navbar{padding:0 16px}}.admin-navbar{z-index:300;background:#fff;border-bottom:1px solid #e2dfd9;justify-content:space-between;align-items:center;width:100%;height:60px;padding:0 1.75rem;display:flex;position:sticky;top:0;box-shadow:0 1px 3px #0000000f,0 1px 2px #0000000a}.admin-navbar-brand{color:#18170f;align-items:center;gap:10px;font-size:15px;font-weight:600;display:flex}.admin-navbar-brand .logo{object-fit:contain;width:32px;height:32px}.admin-navbar-user{align-items:center;gap:12px;display:flex}.user-name{color:#5a5750;font-size:13px}.logout-btn:hover{color:#fff;background:#dc2626;border-color:#dc2626}.sidebar{width:var(--sidebar);z-index:200;background:#111827;flex-direction:column;min-height:calc(100vh - 60px);transition:transform .25s;display:flex;position:fixed;top:60px;left:0;overflow:hidden}.sb-mark{background:linear-gradient(135deg, var(--accent), var(--a2));border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;display:flex}.sb-mark svg{fill:#fff;width:18px;height:18px}.sb-name{color:#fff;letter-spacing:-.02em;font-size:15px;font-weight:700}.sb-tag{background:linear-gradient(135deg, var(--accent), var(--a2));color:#fff;letter-spacing:.05em;text-transform:uppercase;border-radius:20px;margin-top:1px;padding:2px 7px;font-size:9px;font-weight:700;display:block}.sb-nav{flex:1;padding:1rem 0;overflow:hidden}.sb-section{color:#ffffff40;letter-spacing:.08em;text-transform:uppercase;padding:.5rem 1.25rem .3rem;font-size:9.5px;font-weight:700}.sb-item{color:#ffffff73;cursor:pointer;text-align:left;background:0 0;border:none;border-radius:0;align-items:center;gap:9px;width:100%;padding:9px 1.25rem;font-family:Inter,sans-serif;font-size:13px;font-weight:500;transition:all .15s;display:flex}.sb-item svg{fill:currentColor;flex-shrink:0;width:16px;height:16px}.sb-item:hover{color:#fffc;background:#ffffff0d}.sb-item.active{color:#fff;border-left:3px solid var(--accent);background:#5b3cf54d}.sb-item.active svg{color:var(--a2)}.sb-badge{background:var(--accent);color:#fff;border-radius:20px;margin-left:auto;padding:1px 7px;font-size:10px;font-weight:700}.sb-create-btn{color:#fff;cursor:pointer;background:#5b4df6;border:none;border-radius:12px;width:90%;height:48px;margin:20px auto;font-weight:600}.sb-footer{border-top:1px solid #ffffff12;padding:1rem 1.25rem}.admin-chip-wrapper{margin-bottom:1rem;position:relative}.admin-chip{cursor:pointer;width:100%;color:inherit;background:#ffffff14;border:1px solid #ffffff1a;border-radius:8px;align-items:center;gap:8px;padding:.75rem;transition:all .2s;display:flex}.admin-chip:hover{background:#ffffff1f;border-color:#fff3}.admin-av{background:linear-gradient(135deg, var(--accent), var(--a2));color:#fff;background-position:50%;background-size:cover;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-size:14px;font-weight:700;display:flex}.admin-info{flex:1;min-width:0}.admin-info .an{color:#fff;white-space:nowrap;text-overflow:ellipsis;font-size:12px;font-weight:600;overflow:hidden}.admin-info .ar{color:#fff6;font-size:10px}.profile-card-hover{z-index:500;opacity:0;visibility:hidden;pointer-events:none;background:#fff;border-radius:12px;width:280px;margin-bottom:.75rem;padding:1.25rem;transition:all .2s;position:absolute;bottom:100%;left:50%;transform:translate(-50%)translateY(10px);box-shadow:0 10px 40px #0003}.profile-card-hover.visible{opacity:1;visibility:visible;pointer-events:auto;transform:translate(-50%)translateY(0)}.pch-header{border-bottom:1px solid #e0e0e0;align-items:flex-start;gap:1rem;margin-bottom:1rem;padding-bottom:1rem;display:flex}.pch-avatar{background:linear-gradient(135deg, var(--accent), var(--a2));color:#fff;background-position:50%;background-size:cover;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:50px;height:50px;font-size:16px;font-weight:700;display:flex}.pch-info{flex:1}.pch-name{color:#18170f;word-wrap:break-word;overflow-wrap:break-word;margin-bottom:.25rem;font-size:14px;font-weight:700;line-height:1.3}.pch-role{color:#5a5750;font-size:12px}.pch-details{flex-direction:column;gap:.75rem;margin-bottom:1rem;display:flex}.pch-detail{color:#5a5750;word-wrap:break-word;overflow-wrap:break-word;align-items:flex-start;gap:.75rem;font-size:12px;display:flex}.pch-detail svg{fill:#5a5750;width:16px;height:16px}.pch-action{background:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:8px;width:100%;padding:.75rem;font-size:12px;font-weight:600;transition:all .2s}.pch-action:hover{background:var(--accent-dark,#4a2db8);box-shadow:0 4px 12px #5b3cf54d}.sb-switch{border-radius:var(--r);color:#ffffff80;cursor:pointer;text-align:center;background:#ffffff0f;border:1px solid #ffffff1a;width:100%;margin-top:.75rem;padding:8px;font-family:Inter,sans-serif;font-size:12px;font-weight:500;transition:all .15s}.sb-switch:hover{color:#ffffffd9;background:#5b3cf533;border-color:#5b3cf566}.sidebar-shell{height:100%;width:var(--sidebar-expanded);min-width:var(--sidebar-expanded);color:#f8fafc;box-sizing:border-box;transition:width var(--transition-base), min-width var(--transition-base), padding var(--transition-base), transform var(--transition-base);background:#111827;border-right:1px solid #ffffff14;flex-direction:column;justify-content:space-between;padding:12px 8px 14px;display:flex;position:relative;overflow:hidden auto}.sidebar-shell--collapsed{width:var(--sidebar-collapsed);min-width:var(--sidebar-collapsed);padding-inline:8px}.sidebar-backdrop{display:none}.admin-layout .sidebar-shell,.employee-layout 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.sidebar-item[data-label]:hover:after{content:attr(data-label);color:#0f172a;white-space:nowrap;z-index:400;background:#fff;border-radius:10px;padding:6px 10px;font-size:.85rem;font-weight:700;position:absolute;top:50%;left:calc(100% + 10px);transform:translateY(-50%);box-shadow:0 6px 18px #0206171f}.sidebar-shell--collapsed .sidebar-item[data-label]:hover:before{content:"";transform-origin:50%;z-index:401;background:#fff;width:8px;height:8px;position:absolute;top:50%;left:calc(100% + 4px);transform:translateY(-50%)rotate(45deg)}.sidebar-item__label{white-space:nowrap;font-size:.9rem;font-weight:500;transition:opacity .24s,width .24s;overflow:hidden}.sidebar-shell--collapsed .sidebar-item__label{opacity:0;width:0}.sidebar-item__badge{color:#bfdbfe;background:#3b82f629;border-radius:999px;margin-left:auto;padding:3px 8px;font-size:.72rem}.sidebar-shell--collapsed .sidebar-item__badge{display:none}.sidebar-footer{border-top:2px solid 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.sidebar-footer__profile{justify-content:center;padding:8px}.sidebar-shell--collapsed .sidebar-footer__action{display:none}.sidebar-shell--collapsed{width:80px;min-width:80px;max-width:80px}.sidebar-shell--collapsed .sidebar-section__title,.sidebar-shell--collapsed .sidebar-item__label,.sidebar-shell--collapsed .sidebar-footer__details{display:none}.sidebar-shell--collapsed .sidebar-item{justify-content:center;width:52px;height:52px;margin:8px auto;padding:0}.sidebar-shell--collapsed .sidebar-item__icon{margin:0}.admin-layout{background:#f8fafc;width:100%;min-height:100vh;position:relative;overflow:visible}.topbar-user-wrap{position:relative}.sidebar-top{flex-direction:column;gap:28px;display:flex}.brand-block{align-items:center;gap:14px;display:flex}.brand-mark{color:#c7d2fe;background:#fff;border-radius:16px;place-items:center;width:44px;height:44px;font-weight:700;display:grid}.brand-mark 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.14s;display:inline-flex}.edit-ticket-modal__close:hover{color:#0f172a;background:#f1f5f9;border-color:#cbd5e1}.edit-ticket-modal__note{color:#92400e;background:#fffbeb;border-bottom:1px solid #e2e8f0;padding:10px 24px;font-size:12.5px;line-height:1.5}.edit-ticket-modal__body{background:#f8fafc;flex:1;min-height:0;padding:20px 24px 24px;overflow-y:auto}.edit-ticket-modal__body .ticket-form{margin:0;padding:0}.ticket-edit-actions{justify-content:flex-end;align-items:center;gap:12px;margin-top:4px;display:flex}.ticket-edit-actions .ticket-edit-save{width:auto;min-width:170px;margin:0}.ticket-edit-cancel{color:#475569;cursor:pointer;background:#fff;border:1px solid #cbd5e1;border-radius:10px;justify-content:center;align-items:center;min-width:110px;padding:12px 20px;font-size:14px;font-weight:600;transition:background .14s,border-color .14s,color .14s;display:inline-flex}.ticket-edit-cancel:hover:not(:disabled){color:#0f172a;background:#f1f5f9;border-color:#94a3b8}.ticket-edit-cancel:disabled{opacity:.6;cursor:not-allowed}@keyframes edit-ticket-fade{0%{opacity:0}to{opacity:1}}@keyframes edit-ticket-rise{0%{opacity:0;transform:translateY(16px)scale(.985)}to{opacity:1;transform:translateY(0)scale(1)}}@media (prefers-reduced-motion:reduce){.edit-ticket-overlay,.edit-ticket-modal{animation:none}}@media (width<=640px){.edit-ticket-overlay{padding:0}.edit-ticket-modal{border-radius:0;max-width:none;height:100vh;max-height:100vh}.edit-ticket-modal__header,.edit-ticket-modal__note,.edit-ticket-modal__body{padding-left:16px;padding-right:16px}.ticket-edit-actions{flex-direction:column-reverse;align-items:stretch}.ticket-edit-actions .ticket-edit-save,.ticket-edit-cancel{width:100%;min-width:0}}.ticket-details-back{color:#2563eb;cursor:pointer;background:#fff;border:1px solid #c7d7f2;border-radius:10px;align-self:flex-start;align-items:center;gap:6px;width:fit-content;margin:16px 0 4px 20px;padding:8px 14px;font-size:14px;font-weight:600;transition:background .15s,box-shadow .15s;display:inline-flex;box-shadow:0 2px 6px #0f172a0f}.ticket-details-back:hover{background:#eff6ff;box-shadow:0 4px 10px #2563eb1f}.messages-list{flex-direction:column;gap:8px;display:flex}.message-item{background:#f8fbff;border:1px solid #dbeafe;border-radius:12px;padding:10px 12px}.message-item--internal{background:#fffbeb;border-color:#fde68a}.message-item__meta{color:#64748b;justify-content:space-between;gap:8px;margin-bottom:4px;font-size:12px;display:flex}.message-item__meta strong{color:#0f172a}.message-item p{color:#334155;white-space:pre-wrap;margin:0;font-size:13px;line-height:1.5}.message-composer{flex-direction:column;align-items:flex-start;gap:8px;margin-top:10px;display:flex}.message-composer textarea{resize:vertical;color:#0f172a;width:100%;min-height:72px;font:inherit;background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:10px 12px;font-size:13px}.action-chip{color:#1d4ed8;cursor:pointer;background:#eff6ff;border:none;border-radius:999px;align-items:center;gap:8px;padding:9px 12px;font-size:12px;font-weight:600;display:inline-flex}.action-chip--primary{color:#fff;background:#2563eb}.action-chip:hover{background:#dbeafe}.action-chip--primary:hover{background:#1d4ed8}.action-chip:disabled{cursor:wait;opacity:.65}.message-composer .action-chip:disabled{cursor:not-allowed}:root{--ticket-surface:#fff;--ticket-surface-muted:#f8fafc;--ticket-border:#e4e9f2;--ticket-border-soft:#eef2f7;--ticket-text:#0f172a;--ticket-text-2:#334155;--ticket-muted:#64748b;--ticket-faint:#94a3b8;--ticket-primary:#2563eb;--ticket-primary-dark:#1d4ed8;--ticket-success:#16a34a;--ticket-danger:#dc2626;--ticket-radius:14px;--ticket-radius-sm:10px;--ticket-control:36px;--ticket-shadow:0 1px 2px #0f172a0a, 0 8px 24px #0f172a0b}.ticket-details-page,.ticket-details-page.ticket-details-page--full{box-sizing:border-box;width:100%;max-width:1360px;min-height:0;color:var(--ticket-text);zoom:normal;background:0 0;flex-direction:column;align-items:stretch;gap:16px;margin-inline:auto;padding:20px 24px 36px;display:flex}.ticket-details-page *,.ticket-details-page :before,.ticket-details-page :after{box-sizing:border-box}.ticket-header{background:var(--ticket-surface);border:1px solid var(--ticket-border);box-shadow:var(--ticket-shadow);border-radius:16px;flex-direction:column;gap:16px;padding:16px 20px 18px;display:flex}.ticket-header__bar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;display:flex}.ticket-header__nav{flex-wrap:wrap;align-items:center;gap:12px;min-width:0;display:flex}.ticket-details-topbar,.ticket-header__nav .ticket-details-topbar{flex-flow:wrap;align-items:center;gap:12px;display:flex}.ticket-details-topbar .ticket-details-back{margin:0}.ticket-details-topbar .breadcrumb{margin-top:0}.ticket-header__nav .ticket-details-back{height:var(--ticket-control);box-shadow:none;border-radius:9px;margin:0;padding:0 14px;font-size:13px}.ticket-header__nav .breadcrumb{margin:0}.ticket-header__identity{align-items:flex-start;gap:14px;min-width:0;display:flex}.ticket-header__badge{width:44px;height:44px;color:var(--ticket-primary);background:#eff6ff;border-radius:12px;flex:none;place-items:center;font-size:20px;display:grid}.ticket-header__identity-body{flex:1;min-width:0}.ticket-header__id-row{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.ticket-header__number{letter-spacing:-.02em;color:var(--ticket-text);overflow-wrap:anywhere;margin:0;font-size:24px;font-weight:800;line-height:1.15}.ticket-header__copy{border:1px solid var(--ticket-border);background:var(--ticket-surface);width:28px;height:28px;color:var(--ticket-muted);cursor:pointer;border-radius:8px;place-items:center;transition:background .15s,color .15s;display:inline-grid}.ticket-header__copy:hover{color:var(--ticket-primary);background:#eff6ff}.ticket-header__client{color:var(--ticket-muted);overflow-wrap:anywhere;align-items:center;gap:7px;margin:8px 0 0;font-size:13.5px;font-weight:650;display:flex}.ticket-header__client svg{color:var(--ticket-faint);flex:none;font-size:15px}.ticket-header__client-sub{color:var(--ticket-faint);font-weight:500}.ticket-header__facts{border-top:1px solid var(--ticket-border-soft);flex-wrap:wrap;margin:0;padding-top:16px;display:flex}.ticket-fact{flex:190px;align-items:center;gap:10px;min-width:0;padding:2px 16px;display:flex}.ticket-fact+.ticket-fact{border-left:1px solid var(--ticket-border-soft)}.ticket-fact:first-child{padding-left:0}.ticket-fact__icon{background:var(--ticket-surface-muted);width:34px;height:34px;color:var(--ticket-muted);border-radius:9px;flex:none;place-items:center;font-size:15px;display:grid}.ticket-fact__body{min-width:0}.ticket-fact dt{color:var(--ticket-muted);font-size:11px;font-weight:600}.ticket-fact dd{color:var(--ticket-text);overflow-wrap:anywhere;margin:2px 0 0;font-size:13px;font-weight:700;line-height:1.35}.ticket-fact__value--muted{color:var(--ticket-faint);font-weight:600}.status-pill,.priority-pill{letter-spacing:.05em;text-transform:uppercase;white-space:nowrap;border:1px solid #0000;border-radius:999px;align-items:center;gap:5px;padding:4px 11px;font-size:11px;font-weight:700;display:inline-flex}.status-pill--pending{color:#c2410c;background:#fff7ed;border-color:#fed7aa}.status-pill--assigned{color:#1d4ed8;background:#eff6ff;border-color:#bfdbfe}.status-pill--in_progress{color:#6d28d9;background:#f5f3ff;border-color:#ddd6fe}.status-pill--solved,.status-pill--resolved,.status-pill--closed{color:#15803d;background:#f0fdf4;border-color:#bbf7d0}.status-pill--unsolved,.status-pill--unknown{color:#b91c1c;background:#fef2f2;border-color:#fecaca}.status-pill--rejected{color:#475569;background:#f8fafc;border-color:#cbd5e1}.status-pill--neutral{color:#475569;background:#f1f5f9;border-color:#e2e8f0}.status-pill--edited{color:#a16207;background:#fefce8;border-color:#fde68a}.priority-pill--low{color:#475569;background:#f1f5f9;border-color:#e2e8f0}.priority-pill--medium{color:#b45309;background:#fffbeb;border-color:#fde68a}.priority-pill--urgent{color:#b91c1c;background:#fef2f2;border-color:#fecaca}.ticket-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:10px;display:flex}.ticket-btn{height:var(--ticket-control);white-space:nowrap;cursor:pointer;border:1px solid #0000;border-radius:9px;justify-content:center;align-items:center;gap:8px;padding:0 15px;font-size:13px;font-weight:700;transition:background .15s,border-color .15s,box-shadow .15s;display:inline-flex}.ticket-btn svg{flex:none;font-size:15px}.ticket-btn--primary{background:var(--ticket-primary);color:#fff;box-shadow:0 1px 2px #2563eb40}.ticket-btn--primary:hover:not(:disabled){background:var(--ticket-primary-dark)}.ticket-btn--secondary{background:var(--ticket-surface);color:var(--ticket-primary);border-color:#c7d9f7}.ticket-btn--secondary:hover:not(:disabled){background:#eff6ff}.ticket-btn--ghost{background:var(--ticket-surface);border-color:var(--ticket-border);color:var(--ticket-text-2)}.ticket-btn--ghost:hover:not(:disabled){background:var(--ticket-surface-muted)}.ticket-btn--danger{background:var(--ticket-danger);color:#fff}.ticket-btn:disabled{opacity:.55;cursor:not-allowed;box-shadow:none}.ticket-actions__note{height:var(--ticket-control);border:1px solid var(--ticket-border);background:var(--ticket-surface-muted);color:var(--ticket-muted);border-radius:9px;align-items:center;gap:8px;padding:0 14px;font-size:12.5px;font-weight:650;display:inline-flex}.ticket-actions__note svg{color:var(--ticket-faint);flex:none}.ticket-actions__note--success{color:#15803d;background:#f0fdf4;border-color:#bbf7d0}.ticket-actions__note--success svg{color:var(--ticket-success)}.ticket-menu{position:relative}.ticket-menu__caret{transition:transform .15s}.ticket-menu__trigger.is-open{background:var(--ticket-surface-muted)}.ticket-menu__trigger.is-open .ticket-menu__caret{transform:rotate(180deg)}.ticket-menu__panel{z-index:50;background:var(--ticket-surface);border:1px solid var(--ticket-border);border-radius:12px;flex-direction:column;min-width:214px;padding:6px;display:flex;position:absolute;top:calc(100% + 6px);right:0;box-shadow:0 12px 30px #0f172a29}.ticket-menu__item{width:100%;color:var(--ticket-text-2);text-align:left;cursor:pointer;background:0 0;border:none;border-radius:8px;align-items:center;gap:10px;padding:9px 10px;font-size:13px;font-weight:650;display:flex}.ticket-menu__item svg{color:var(--ticket-faint);flex:none;font-size:15px}.ticket-menu__item:hover:not(:disabled){background:#f1f5f9}.ticket-menu__item--danger,.ticket-menu__item--danger svg{color:var(--ticket-danger)}.ticket-menu__item--danger:hover:not(:disabled){background:#fef2f2}.ticket-menu__item:disabled{opacity:.5;cursor:not-allowed}.detail-grid{grid-template-columns:minmax(0,1.95fr) minmax(300px,.95fr);align-items:start;gap:16px;width:100%;display:grid}.detail-column{flex-direction:column;gap:16px;min-width:0;display:flex}.detail-card{background:var(--ticket-surface);border:1px solid var(--ticket-border);border-radius:var(--ticket-radius);width:100%;box-shadow:var(--ticket-shadow);align-self:stretch;padding:16px 18px 18px}.detail-card--danger{background:snow;border-color:#fecaca}.detail-card__title{min-height:30px;color:var(--ticket-text);align-items:center;gap:9px;margin:0 0 14px;font-size:15.5px;font-weight:750;display:flex}.detail-card__title svg{color:var(--ticket-primary);flex:none;font-size:17px}.detail-card__title--danger{color:#991b1b}.detail-card__title--danger svg{color:var(--ticket-danger)}.detail-card__aside{opacity:.85;margin-left:auto;font-size:11.5px;font-weight:600}.detail-card__action{border:1px solid var(--ticket-border);background:var(--ticket-surface);height:30px;color:var(--ticket-primary);cursor:pointer;white-space:nowrap;border-radius:8px;align-items:center;gap:6px;margin-left:auto;padding:0 11px;font-size:12.5px;font-weight:700;display:inline-flex}.detail-card__action svg{color:inherit;font-size:14px}.detail-card__action:hover:not(:disabled){background:#eff6ff}.detail-card__action--primary{background:var(--ticket-primary);color:#fff;border-color:#0000}.detail-card__action--primary:hover:not(:disabled){background:var(--ticket-primary-dark)}.detail-card__action:disabled{opacity:.6;cursor:not-allowed}.rail-note{color:var(--ticket-text-2);align-items:flex-start;gap:8px;margin:12px 0 0;font-size:12.5px;line-height:1.55;display:flex}.detail-card__title+.rail-note{margin-top:0}.rail-note svg{color:var(--ticket-faint);flex:none;margin-top:1px;font-size:15px}.rail-note--muted{color:var(--ticket-faint)}.rail-note--danger{color:#b91c1c}.rail-note--danger svg{color:var(--ticket-danger)}.overview-grid{grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:4px 28px;margin:0;display:grid}.overview-item{align-items:center;gap:11px;min-width:0;padding:9px 0;display:flex}.overview-item__icon{background:var(--ticket-surface-muted);width:32px;height:32px;color:var(--ticket-muted);border-radius:9px;flex:none;place-items:center;font-size:15px;display:grid}.overview-item__body{min-width:0}.overview-item__label{color:var(--ticket-muted);font-size:11.5px;font-weight:600}.overview-item__value{color:var(--ticket-text);overflow-wrap:anywhere;margin:2px 0 0;font-size:13.5px;font-weight:700;line-height:1.4;display:block}.problem-box{border:1px solid var(--ticket-border-soft);background:var(--ticket-surface-muted);color:var(--ticket-text-2);white-space:pre-wrap;overflow-wrap:anywhere;border-radius:12px;padding:14px 16px;font-size:13.5px;line-height:1.7}.device-info-grid{grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:12px;margin:0;display:grid}.device-info-item{border:1px solid var(--ticket-border-soft);border-radius:var(--ticket-radius-sm);background:var(--ticket-surface-muted);align-items:center;gap:11px;min-width:0;padding:11px 13px;display:flex}.device-info-item__icon{background:var(--ticket-surface);width:32px;height:32px;color:var(--ticket-primary);border-radius:9px;flex:none;place-items:center;font-size:15px;display:grid}.device-info-item__body{min-width:0}.device-info-item__label{color:var(--ticket-muted);font-size:11.5px;font-weight:600}.device-info-item__value{color:var(--ticket-text);white-space:pre-wrap;overflow-wrap:anywhere;margin:2px 0 0;font-size:13.5px;font-weight:700;line-height:1.4;display:block}.device-gallery{border-top:1px solid var(--ticket-border-soft);margin-top:16px;padding-top:16px}.device-gallery__header{color:var(--ticket-text);align-items:center;gap:8px;margin-bottom:11px;font-size:13px;font-weight:700;display:flex}.device-gallery__header svg{color:var(--ticket-primary);flex:none;font-size:15px}.device-gallery__hint{color:var(--ticket-faint);margin-left:auto;font-size:11.5px;font-weight:600}.device-gallery__grid{grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:12px;display:grid}.device-gallery__item{border:1px solid var(--ticket-border);border-radius:var(--ticket-radius-sm);background:var(--ticket-surface-muted);text-decoration:none;transition:border-color .15s,box-shadow .15s;display:block;overflow:hidden}.device-gallery__item:hover{border-color:#bfdbfe;box-shadow:0 6px 16px #0f172a1a}.device-gallery__frame{display:block;position:relative}.device-gallery__item img{object-fit:cover;width:100%;height:128px;display:block}.device-gallery__view{width:28px;height:28px;color:var(--ticket-text-2);background:#ffffffeb;border-radius:50%;place-items:center;font-size:14px;display:grid;position:absolute;bottom:8px;right:8px;box-shadow:0 2px 6px #0f172a2e}.device-gallery__name{border-top:1px solid var(--ticket-border-soft);background:var(--ticket-surface);color:var(--ticket-muted);white-space:nowrap;text-overflow:ellipsis;padding:7px 9px;font-size:11px;display:block;overflow:hidden}.rejection-reason{border-radius:var(--ticket-radius-sm);color:#991b1b;white-space:pre-wrap;overflow-wrap:anywhere;background:#fff1f1;border:1px solid #fecaca;margin:0;padding:12px 14px;font-size:13px;line-height:1.6}.td-timeline{margin:0;padding:0;list-style:none}.td-step{grid-template-columns:18px minmax(0,1fr) auto;align-items:start;gap:12px;padding:7px 0;display:grid;position:relative}.td-step:not(:last-child):before{content:"";background:#e2e8f0;width:2px;position:absolute;top:18px;bottom:-8px;left:9px;transform:translate(-50%)}.td-step--complete:not(:last-child):before{background:#bfdbfe}.td-step__marker{z-index:1;border:3px solid var(--ticket-surface);background:var(--ticket-surface);border-radius:50%;width:14px;height:14px;margin-top:3px;position:relative;box-shadow:0 0 0 2px #cbd5e1}.td-step--complete .td-step__marker,.td-step--active .td-step__marker{background:var(--ticket-primary);box-shadow:0 0 0 2px var(--ticket-primary)}.td-step__body{min-width:0}.td-step__title{color:var(--ticket-faint);font-size:13.5px;font-weight:700;display:block}.td-step--complete .td-step__title,.td-step--active .td-step__title{color:var(--ticket-text)}.td-step__desc{color:var(--ticket-muted);margin-top:2px;font-size:11.5px;line-height:1.45;display:block}.td-step__meta{text-align:right;flex-direction:column;align-items:flex-end;gap:1px;display:flex}.td-step__time{color:var(--ticket-muted);white-space:nowrap;font-size:11.5px;font-weight:600}.td-step__by{color:var(--ticket-faint);white-space:nowrap;font-size:11px}.assignee{align-items:flex-start;gap:12px;display:flex}.assignee__avatar{color:#fff;background:linear-gradient(135deg,#7c3aed 0%,#6366f1 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.dashboard-action-card__label{color:#111827;font-size:.9rem;font-weight:700}.employee-dashboard .dashboard-section,.employee-dashboard .employee-bottom-grid{min-width:0}.employee-dashboard .card-panel{border-radius:var(--card-radius);background:#fff;padding:26px;box-shadow:0 4px 20px #0f172a0d}.employee-dashboard .card-header{justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:22px;display:flex}.employee-dashboard .card-header h3{color:#0f172a;margin:0;font-size:1.15rem}.employee-dashboard .view-all-btn{color:#fff;cursor:pointer;background:#4f46e5;border:none;border-radius:14px;padding:12px 20px;font-weight:700;transition:background .2s}.employee-dashboard .view-all-btn:hover{background:#4338ca}.employee-dashboard .pending-first-toggle{color:#475569;cursor:pointer;white-space:nowrap;background:#fff;border:1px solid #e2e8f0;border-radius:999px;justify-content:center;align-items:center;gap:6px;padding:8px 14px;font-size:.87rem;font-weight:600;transition:background 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.notification-item{gap:6px;display:grid}.employee-dashboard .notification-item__title,.employee-dashboard .resolution-note-item__title{color:#0f172a;font-weight:700}.employee-dashboard .notification-item__meta,.employee-dashboard .resolution-note-item__text,.employee-dashboard .resolution-note-empty{color:#64748b;font-size:.92rem}.employee-dashboard .resolution-note-item__title{margin-bottom:4px}.employee-dashboard .resolution-note-item__text{line-height:1.5}.employee-dashboard .resolution-note-empty{padding:8px 0}@media (width<=1023px){.employee-dashboard .centered-container,.employee-dashboard .analytics-grid,.employee-dashboard .panel-grid,.employee-dashboard .dashboard-grid-2,.employee-dashboard .employee-quick-actions{gap:var(--gap-tablet)}.employee-dashboard .analytics-grid,.employee-dashboard .panel-grid,.employee-dashboard .dashboard-grid-2{grid-template-columns:1fr}.employee-dashboard .employee-quick-actions{grid-template-columns:repeat(2,minmax(0,1fr))}}@media 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1.2fr;gap:16px}.tt-head.cols6{grid-template-columns:1fr 2.3fr 1fr 1fr 1.2fr 1.2fr;gap:16px}.tt-row{cursor:pointer;border-bottom:1px solid #94a3b824;align-items:center;padding:18px 20px;transition:background .18s,transform .18s,box-shadow .18s;display:grid}.tt-row.cols5{grid-template-columns:1fr 2.7fr 1.1fr 1fr 1.2fr;gap:16px}.tt-row.cols6{grid-template-columns:1fr 2.3fr 1fr 1fr 1.2fr 1.2fr;gap:16px}.tt-row:last-child{border-bottom:none}.tt-row:hover{background:#f8fbff;transform:translateY(-1px);box-shadow:inset 0 0 0 1px #3b82f614}.tt-id{color:#475569;font-family:JetBrains Mono,monospace;font-size:12px;font-weight:700}.tt-title{color:#0f172a;text-overflow:ellipsis;white-space:nowrap;padding-right:12px;font-size:14px;font-weight:700;overflow:hidden}.tt-meta{color:#64748b;align-items:center;gap:6px;margin-top:4px;font-size:12px;display:flex}.tt-client-company{color:#0f172a;text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:700;overflow:hidden}.tt-client-name{color:#64748b;text-overflow:ellipsis;white-space:nowrap;margin-top:2px;font-size:12px;overflow:hidden}.tt-scheduled{color:#334155;font-size:13px}.table-pagination{justify-content:flex-end;align-items:center;gap:10px;margin-bottom:24px;padding:16px;display:flex}.table-pagination button{border:1px solid var(--border);background:var(--surface);cursor:pointer;border-radius:8px;padding:8px 14px}.table-pagination button:disabled{opacity:.4;cursor:not-allowed}.badge{letter-spacing:.02em;text-transform:uppercase;white-space:nowrap;border-radius:999px;justify-content:center;align-items:center;padding:6px 12px;font-size:11px;font-weight:700;display:inline-flex;box-shadow:inset 0 0 0 1px #ffffff3d}.b-open{background:var(--bbg);color:var(--btext);border:1px solid var(--bborder)}.b-pending{background:var(--ambg);color:var(--amtext);border:1px solid var(--amborder)}.b-in-progress{color:#92400e;background:#fef3c7;border:1px solid #fcd34d}.b-resolved{background:var(--gbg);color:var(--gtext);border:1px solid var(--gborder)}.b-closed{background:var(--bg2);color:var(--text3);border:1px solid var(--border)}.b-overdue{background:var(--rbg);color:var(--rtext);border:1px solid var(--rborder)}.b-low{background:var(--gbg);color:var(--gtext)}.b-medium{background:var(--ambg);color:var(--amtext)}.b-high{background:var(--rbg);color:var(--rtext)}.b-critical{color:#fff;background:#7f1d1d}.priority-low{color:#0f766e;background:#d1fae5;border:1px solid #6ee7b7}.priority-medium{color:#b45309;background:#fff7ed;border:1px solid #fb923c}.priority-high,.priority-urgent{color:#b45309;background:#fde68a;border:1px solid #f59e0b}.priority-critical{color:#991b1b;background:#fee2e2;border:1px solid #f87171}.status-open{color:#1d4ed8;background:#eef2ff;border:1px solid #93c5fd}.status-pending{color:#b45309;background:#fffbeb;border:1px solid #fcd34d}.status-assigned,.status-in-progress,.status-in_progress,.status-in-progress{color:#2563eb;background:#eef2ff;border:1px solid #bfdbfe}.status-solved,.status-resolved{color:#166534;background:#dcfce7;border:1px solid #86efac}.status-unsolved,.status-overdue{color:#b91c1c;background:#fee2e2;border:1px solid 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var(--border);border-radius:var(--r);background:var(--surface2);width:100%;color:var(--text);outline:none;padding:8px 10px 8px 28px;font-family:Inter,sans-serif;font-size:13px;transition:all .15s}.srch input:focus{border-color:var(--accent);background:var(--surface);box-shadow:0 0 0 3px #5b3cf51a}.fsel{border:1px solid var(--border);border-radius:var(--r);background:var(--surface2);color:var(--text);cursor:pointer;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='%239A9690'%3E%3Cpath d='M7 10l5 5 5-5z'/%3E%3C/svg%3E");background-position:right 10px center;background-repeat:no-repeat;outline:none;padding:8px 28px 8px 10px;font-family:Inter,sans-serif;font-size:13px}.date-inp{border:1px solid var(--border);border-radius:var(--r);background:var(--surface2);color:var(--text);outline:none;padding:8px 10px;font-family:Inter,sans-serif;font-size:13px}.filter-lbl{color:var(--text3);white-space:nowrap;font-size:12px}.pending-first-toggle{border:1px solid var(--border);border-radius:var(--r);background:var(--surface2);color:var(--text2);cursor:pointer;white-space:nowrap;padding:8px 14px;font-family:Inter,sans-serif;font-size:13px;font-weight:600;transition:background .15s,border-color .15s,color .15s}.pending-first-toggle:hover{border-color:var(--border2);background:var(--bg2)}.pending-first-toggle.active{color:#3730a3;background:#eef2ff;border-color:#c7d2fe}.btn-rst{border:1px solid var(--border);border-radius:var(--r);background:var(--surface2);color:var(--text2);cursor:pointer;padding:8px 14px;font-family:Inter,sans-serif;font-size:13px;transition:all .15s}.btn-rst:hover{border-color:var(--border2);background:var(--bg2)}.results-info{color:#475569;margin-bottom:.85rem;font-size:13px;font-weight:600}@media (width<=880px){.ticket-table{border-radius:20px}.tt-head{display:none}.tt-row{background:#fff;border-bottom:1px solid #94a3b81f;border-radius:18px;grid-template-columns:1fr;gap:10px;margin:10px;padding:16px;display:grid;box-shadow:0 10px 30px #0f172a0a}.tt-row:last-child{margin-bottom:16px}.tt-id{color:#475569;font-size:12px}.tt-title{white-space:normal}.tt-meta{margin-top:6px}.tt-row span{justify-content:space-between;align-items:center;gap:12px;display:flex}.tt-row span:nth-child(3),.tt-row span:nth-child(4),.tt-row span:nth-child(5),.tt-row span:nth-child(6){flex-wrap:wrap;justify-content:flex-start;gap:10px}}.full-table{background:var(--surface);border:1px solid var(--border);border-radius:var(--r2);box-shadow:var(--sh);overflow:hidden}.ft-head,.ft-row{grid-template-columns:1fr 2.5fr 1fr 1fr 1.2fr 1fr;align-items:center;padding:11px 16px;display:grid}.ft-head{background:var(--surface2);border-bottom:1px solid var(--border);color:var(--text3);letter-spacing:.06em;text-transform:uppercase;font-size:10.5px;font-weight:700}.ft-row{border-bottom:1px solid var(--border);cursor:pointer;transition:background .12s}.ft-row:last-child{border-bottom:none}.ft-row:hover{background:var(--surface2)}.modal-overlay{z-index:1000;background:#00000080;justify-content:center;align-items:center;animation:.15s ease-out fadeIn;display:flex;position:fixed;inset:0}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.modal-content{background:var(--surface);border:1px solid var(--border);border-radius:var(--r2);width:90vw;max-width:600px;max-height:80vh;animation:.2s ease-out slideUp;overflow-y:auto;box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.modal-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:1.3rem 1.5rem;display:flex}.modal-title{letter-spacing:-.01em;font-size:14px;font-weight:700}.modal-close{cursor:pointer;width:32px;height:32px;color:var(--text3);background:0 0;border:none;border-radius:6px;justify-content:center;align-items:center;transition:all .15s;display:flex}.modal-close:hover{color:var(--text);background:var(--surface2)}.modal-close svg{width:18px;height:18px}.modal-body{padding:1.5rem}.modal-footer{border-top:1px solid var(--border);justify-content:flex-end;gap:10px;padding:1.2rem 1.5rem;display:flex}.modal-btn{cursor:pointer;border:none;border-radius:6px;padding:8px 16px;font-family:Inter,sans-serif;font-size:13px;font-weight:600;transition:all .15s}.modal-btn-primary{background:var(--accent);color:#fff}.modal-btn-primary:hover{filter:brightness(1.1);background:#4934d9}.modal-btn-secondary{background:var(--surface2);color:var(--text2);border:1px solid var(--border)}.modal-btn-secondary:hover{background:var(--bg2);border-color:var(--border2)}.modal-btn-danger{background:var(--rbg);color:var(--rtext);border:1px solid var(--rborder)}.modal-btn-danger:hover{filter:brightness(1.1);background:#991b1b}.ticket-modal-header{border-bottom:1px solid var(--border);grid-template-columns:1fr auto;gap:1rem;padding-bottom:1rem;display:grid}.ticket-modal-main{flex:1}.ticket-id{color:var(--text3);letter-spacing:.05em;text-transform:uppercase;font-family:JetBrains Mono,monospace;font-size:11px;font-weight:700}.ticket-subject{letter-spacing:-.01em;margin-top:.3rem;font-size:1.05rem;font-weight:700}.ticket-details{grid-template-columns:1fr 1fr;gap:12px 1rem;margin-top:.8rem;font-size:12px;display:grid}.ticket-detail{flex-direction:column;gap:.2rem;display:flex}.detail-label{color:var(--text3);font-weight:500}.detail-value{color:var(--text);font-weight:600}.ticket-tabs{border-bottom:1px solid var(--border);gap:1rem;margin:1rem 0;display:flex}.ticket-tab{color:var(--text3);cursor:pointer;background:0 0;border:none;border-bottom:2px solid #0000;padding:10px 12px;font-size:13px;font-weight:600;transition:all .15s}.ticket-tab:hover{color:var(--text)}.ticket-tab.active{color:var(--accent);border-bottom-color:var(--accent)}.ticket-content{margin-top:1.2rem}.timeline{flex-direction:column;gap:1rem;display:flex}.timeline-item{gap:1rem;display:flex}.timeline-dot{background:var(--accent);border-radius:50%;flex-shrink:0;width:8px;height:8px;margin-top:6px}.timeline-content{flex:1}.timeline-time{color:var(--text3);font-size:11px;font-weight:600}.timeline-msg{color:var(--text);margin-top:2px;font-size:13px;line-height:1.5}.timeline-author{color:var(--text3);margin-top:4px;font-size:11px;font-weight:600}.form-group{margin-bottom:1.2rem}.form-label{color:var(--text2);letter-spacing:-.01em;margin-bottom:.4rem;font-size:12px;font-weight:700;display:block}.form-input,.form-textarea,.form-select{border:1px solid var(--border);border-radius:var(--r);background:var(--surface2);width:100%;color:var(--text);outline:none;padding:8px 10px;font-family:Inter,sans-serif;font-size:13px;transition:all .15s}.form-textarea{resize:vertical;min-height:100px}.form-input:focus,.form-textarea:focus,.form-select:focus{border-color:var(--accent);background:var(--surface);box-shadow:0 0 0 3px #5b3cf51a}.form-hint{color:var(--text3);margin-top:.3rem;font-size:11px}.form-error{color:var(--rtext)}.status-options{flex-direction:column;gap:8px;display:flex}.status-option{border:1px solid var(--border);border-radius:var(--r);background:var(--surface2);cursor:pointer;align-items:center;gap:8px;padding:10px 12px;font-size:13px;transition:all .15s;display:flex}.status-option:hover{border-color:var(--accent);background:var(--surface)}.status-option input[type=radio]{cursor:pointer}.notes-table{background:var(--surface);border:1px solid var(--border);border-radius:var(--r2);overflow:hidden}.notes-head{background:var(--surface2);border-bottom:1px solid var(--border);color:var(--text3);text-transform:uppercase;letter-spacing:.06em;grid-template-columns:1fr 2.5fr 1fr 1fr 1fr;padding:11px 16px;font-size:10.5px;font-weight:700;display:grid}.notes-row{border-bottom:1px solid var(--border);cursor:pointer;grid-template-columns:1fr 2.5fr 1fr 1fr 1fr;align-items:center;padding:12px 16px;transition:background .12s;display:grid}.notes-row:last-child{border-bottom:none}.notes-row:hover{background:var(--surface2)}.notes-id{color:var(--text3);font-family:JetBrains Mono,monospace;font-size:11px}.notes-issue{color:var(--text);font-size:13px;font-weight:600}.notes-priority{text-transform:uppercase;border-radius:20px;padding:2px 7px;font-size:10px;font-weight:700}.notes-date{color:var(--text3);font-size:12px}.notes-time{color:var(--accent);font-size:12px;font-weight:600}.dashboard-header{justify-content:space-between;align-items:center;margin-bottom:24px;display:flex}.dashboard-header h2{letter-spacing:-.04em;color:#0f172a;font-size:34px;font-weight:700}.dashboard-header p{color:#64748b;margin-top:6px;font-size:14px}.create-ticket-btn{color:#fff;cursor:pointer;background:#5b3cf5;border:none;border-radius:12px;padding:12px 20px;font-weight:600}.stats-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px;margin-bottom:24px;display:grid}.stat-card{cursor:pointer;text-align:left;background:#fff;border:1px solid #e6edf5;border-radius:18px;flex-direction:column;justify-content:flex-start;min-height:150px;padding:18px 18px 16px;transition:transform .18s,box-shadow .18s,border-color .18s;display:flex;box-shadow:0 8px 24px 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